Where can I find my AVG License Number
As of Febraury 2011 look for Cymophane in your Panther Utilites menu item:
Finding your AVG license number will depend on when you bought it and what system you have. If you are not sure or don\'t want to look in the places we will mention, you can search on your computer for a text file called avglicense.txt where we stored the number, or contact us and we will look it up for you.
At first we placed the file in My Documents, but found that other users couldn\'t find or see it. There were some cases of someone creating a new user and deleting the old one with the files and it deleted the license file.
For most XP machines in the last year we have stored the avglicense.txt file on the root of the system (usually the C: drive) or c:\avglicense.txt.
The security on Vista makes it difficult to access the root drive, so a handfull of systems have the file back in the main user\'s documents. Subsequently we now store the avglicense.txt in the Public folder (C:\Users\Public\avglicense.txt) in Vista.
Can I Do It Myself
Sure you can download the software and run the scans and enable the protections, but much like my competitors that have adopted the Panther Tuneup software in their processes, you are missing our expertise. Anyone can buy a sword, but without training, experience, and practice one can never properly use it.
No More Windows Defender & Adaware?
Why Did You Stop Using Windows Defender & Adaware?
This FAQ is in anticipation of this question of our recent decision to stop using Windows Defender & Adaware on our new systems and in our tune up process. First the other products we use are more consistantly catching the malware that these two products protect you from. This means that once we run the other products and clean the malware off the computer, these two products aren\'t finding any residual bad guys. This means we are wasting time, adding software to your systems that aren\'t needed, and increasing the tax on your computer memory and storage space.
Why Did You "Steal" My Anti-Virus
A very small number of customers have used these terms to describe what is done during the Panther Tune-up even though we are always specific to explain the process before you agree to have the work performed. Though the number is small, we felt we should further explain and provide you directions on how to deal with the misperception, and how - if you insist - to go back to your previous anti-virus software.
