Due to a new project that will require daytime hours to complete, we will be working with limited and reduced hours for the foreseeable future.   Store hours starting January 9th, 2017 will be Monday-Thursday 6PM-9PM, and every other Saturday starting January 21st 10am-1PM.  Onsite appointments and remote sessions are an option in the evenings and every other weekend.  We apologize for any inconvenience to our customers, but business is slow enough that we cannot use supplemental employees to cover Panther Computers while this project is underway.

Panther Computers now offers the Panther Pounce Tuneup.  In response to  customer requests, we are now offering this alternative to the full Panther Tuneup (regularly $150) with this faster turn around time to quickly get you back up an running.  This is a quick hit tuneup that simply removes the most obvious virus and malware infections for $75 that allows you to continue using your existing protections and antivirus software.

I'm here today to make you aware of a scam that I believe is happening with nearly all international call centers, but especially those in India. Based on dozens of conversations with my customers over the last three years, it is my belief that call center employees that answer calls for US based businesses like AT&T, Amazon, and other high profile companies are transferring calls out of the legitimate call center to illegitimate businesses that try to scam money from you.

Panther Computers now sells items on Amazon.  We have over one hundred items available locally at our Milton location or you can order online and have it shipped.  Eventually we will have all of our new inventory online at Amazon so you can see what we have in stock.  Used items and parts will not be listed, so come by or call if you need these or special order items.

CoinBase is a virtual currency exchange for BitCoin that has become licensed in the US to exchange BitCoin for Dollars.  Here is an article from PCWorld with the details:

Coinbase to launch first licensed U.S. Bitcoin exchange

Do to the increased number of ransomeware viruses being seen on computers being brought into Panther Computers, we are adding a new utility called Crypto Prevent to the software installed on computers during our Panther Tuneup.  You can read the article below on CryptoWall for more details on ransomeware viruses and their effects. We will install the free edition, free to homeowners and businesses alike, but you may consider the paid premium version for automatic updates.

Over the last several years there have been several ransomeware viruses that will encrypt your data in a fashion that will cause you to loose the data or have to pay to get your files back.  CryptoLocker, CryptoDefense, CTB Locker, and now CryptoWall.  It is now more important than ever to ensure you have backups of all your important personal and business files as you could be infected from any number of sources.

Panther Computers has invested in an enhanced system to provide better tracking and histories of our clients, their computers, and the work performed.  We now have the ability to provide you email and SMS (aka texting) updates as we begin and proceed with the work on your computer.  You can also click on the Status link under services to log into your tickets online for a current status.  We are continually looking for ways to improve the service we provide our clients.

Panther Computers now offers our remote access service, Panther Rescue Remote, to our customers. Panther Rescue Remote can allow a Panther Computers technician provide you local support from our offices saving you travel time and expense.  All you need is a working high speed internet access for the computer and we can provide instruction, configuration, and technical support. 

The support is by appointment and first come first serve, but we will expand availabilty and offerings as demand increases.  Stay tuned for pricing and other details as we fully deploy Panther Rescue Remote.  Whether in the store or by remote we'll make your computer PuRR like a kitten.

 

 

We are bumping this article back to the top as there has been a recent increase of these calls in the NW Florida area. We have one computer in the shop now that has been completely locked and is in danger of having had tax documents tampered with or "stolen. We've had a second customer relate that they have had no less than five phone calls trying to coerce them into letting the Indian sounding caller take control of their computer.  Watch videos and more on our Facebook page on this an other computer scams.

You may have noticed one or more commercials on TV that claims that they can remotely connect to your computer and make it "work", however be sure they don't charge you if they can't.  Most problems today are spyware and virus related and there is absolutely no way this can be cleaned remotely, even if your Internet is working.  If your system is just bogged down from normal use, be sure you pay no more than you could at a local shop for a service that is hyped late night alongside the vacuum cleaners, kitchen gizmos, and colon cleansers.

Onsite Rates - No Discounts or coupons for onsite work

Home PC users (does not include home based businesses) & Non-profit Organizations $75/hr

Business Rate $100/hr

There is a one hour minimum charge with 15 minute billing increments. There is no pick up or delivery charges, we will perform the work on site, or if necessary will transport the equipment to Panther Computers for repairs. Travel and expenses may apply to services provided for business locations over 25 miles from Milton, Florida 32570. A 10% premium may be assessed for unscheduled, non-business hour, same day emergency service (M-F 5pm to 9am). Unscheduled Saturday, Sundays, and Holidays will incur a 20% premium charge.

**Special Business Rate Pre-purchase service hours before you need them and save big!:

  • 50 hours of service 25% discount ($3750) effective $75/hr (Save $1250)

This contract will entitle the client to 4 hour phone response to service requests during normal business hours (9am to 5pm M-F), 24 hour site response for all Severity 1 issues (As defined below), and 48 hour site response on severity 2 issues.  Severity 3 and 4 issues will be scheduled normally with other customer appointments, but not to exceed 5 business days (M-F) for Severity 3 issues. Typical reasonable exclusions apply (acts of God, nature, war, government, etc.)

Severity 1 - Issues that are preventing the operation of your business, costing you money, loosing business, severely impacting your customers.

Severity 2 - Issues impeding your business, impacting your customers, but not to the extent of an S1 issue.

Severity 3 - Issues that are annoying, degrading efficiency, but you are still able to function with minimal impact to your customers.

Severity 4 - All other issues needing attention, but not causing significant pain to you or your customers.

All fees are due upon completion of work.  Established business accounts may occasionally be billed for the work and given 15 days to pay.  A late fee of 5% of the outstanding balance will be charged for late payment.  In addition to any other remedy permitted by law, Panther Computers shall charge, and you shall be obligated to pay the greater of (i) interest on the unpaid balance at a rate of 1 1/2% per month, provided that in the event that such rate exceeds the maximum rate permitted by law, interest on the unpaid balance at the maximum rate permitted by law, or (ii) a late fee of ten dollars ($10) per month for any month during which any amount payable is overdue.