Onsite Rates
- Details
- Category: Rates
Onsite Rates - No Discounts or coupons for onsite work
Home PC users (does not include home based businesses) & Non-profit Organizations $50/hr
Business Rate $95/hr
There is a one hour minimum charge with 15 minute billing increments. There is no pick up or delivery charges, we will perform the work on site, or if necessary will transport the equipment to Panther Computers for repairs. Travel and expenses may apply to services provided for business locations over 25 miles from Milton, Florida 32570. A 10% premium may be assessed for unscheduled, non-business hour, same day emergency service (M-F 7pm to 10am). Unscheduled Saturday, Sundays, and Holidays will incur a 20% premium charge.
**Special Business Rate Pre-purchase service hours before you need them and save big!:
- 50 hours of service 25% discount ($3562.50) effective $71.25/hr (Save $1187.50)
This contract will entitle the client to 4 hour phone response to service requests during normal business hours (10am to 7pm M-F), 24 hour site response for all Severity 1 issues (As defined below), and 48 hour site response on severity 2 issues. Severity 3 and 4 issues will be scheduled normally with other customer appointments, but not to exceed 5 business days (M-F) for Severity 3 issues. Typical reasonable exclusions apply (acts of God, nature, war, government, etc.)
Severity 1 - Issues that are preventing the operation of your business, costing you money, loosing business, severely impacting your customers.
Severity 2 - Issues impeding your business, impacting your customers, but not to the extent of an S1 issue.
Severity 3 - Issues that are annoying, degrading efficiency, but you are still able to function with minimal impact to your customers.
Severity 4 - All other issues needing attention, but not causing significant �pain� to you or your customers.
All fees are due upon completion of work. Established business accounts may occasionally be billed for the work and given 15 days to pay. A late fee of 5% of the outstanding balance will be charged for late payment. In addition to any other remedy permitted by law, Panther Computers shall charge, and you shall be obligated to pay the greater of (i) interest on the unpaid balance at a rate of 1 1/2% per month, provided that in the event that such rate exceeds the maximum rate permitted by law, interest on the unpaid balance at the maximum rate permitted by law, or (ii) a late fee of ten dollars ($10) per month for any month during which any amount payable hereunder is overdue.
Store Rates
- Details
- Category: Rates
Panther Computers Rates
Labor rates are typically stair stepped to the highest charge ($140) and combined only when the labor or work is not similar in nature. For example; replacing a laptop screen is not similar to cleaning up viruses from the system.
- Diagnostic Fee: Free*
- Installation Fee/Quick Fix/Minimum Shop Fee: $35
- Laptop LCD screen replacement $35 plus parts
- Repair install or Reload System OS, with all updates, includes Panther Computer Software (less AVG Anti-Virus): $80
- Laptop DC Jack Repairs not requiring complete disassembly: $80 plus parts
- Panther Tune-up: $140
- Laptop DC Jack Repairs requiring complete disassembly: $140 plus parts
State law requires sales tax (6.5%) on any service requiring parts of any kind.
We run advertising specials that you must mention in order to qualify for the discount. You are also eligible for a 10% discount in store on labor rates only if you are Military (active, guard, reserve, retired, or spouses), a student, an educator, or a senior. This isn't automatic so please tell us when you ask for service for your discount. Only one discount applies, no stacking of coupons or discounts.
* We will diagnose for free, which is a verbal indication of what must be done and at what cost. We will not do free reports for Insurance or shipping company claims as a minimum shop fee will apply. This does not include disassembly of laptops beyond externally accessible panels. We reserve the right to limit the number of free diagnostics per person.
